Privacy Policy

At Vello & Vellora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect:

  • Name

  • Phone number

  • Email address

  • Billing and shipping address

  • Payment details (processed securely via payment gateways)

  • IP address and browser information

We collect this information only to provide a better shopping experience.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders

  • Communicate order updates

  • Respond to customer service inquiries

  • Improve our website and services

  • Send promotional emails (only if you opt-in)

We do not sell, rent, or trade your personal information to third parties.

3. Payment Security

All payments are processed through secure and trusted payment gateways. We do not store your debit/credit card details on our servers.

4. Cookies

Our website may use cookies to enhance user experience, track website traffic, and improve performance. You can disable cookies in your browser settings if preferred.

5. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

6. Third-Party Services

We may use trusted third-party services (such as shipping partners and payment gateways) to complete your orders. These providers only receive necessary information to perform their services.

7. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt-out of marketing communications at any time

8. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Vello & Vellora
Khasra No-1817, Link Road, Near Juma Majid,
Bijnor Tehsil-Sarojni Nagar, Lucknow,
Uttar Pradesh – 226002, India

📞 +91 9415521210
📧 vellovellora.concierge@gmail.com
🌐 https://vellovelloraluxe.com/