Terms & Conditions

Welcome to Vello & Vellora. By accessing and using our website (https://vellovelloraluxe.com/), you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before making a purchase.

1. General

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Products & Pricing

  • All products listed on our website are subject to availability.

  • We strive to ensure product descriptions and prices are accurate; however, errors may occasionally occur.

  • We reserve the right to correct pricing errors and cancel orders if necessary.

Prices are subject to change without notice.

3. Orders & Payments

  • Orders will be confirmed only after successful payment processing.

  • We accept secure online payments through trusted payment gateways.

  • In case of Cash on Delivery (COD), confirmation may be required before dispatch.

We reserve the right to cancel any order suspected of fraud or unauthorized activity.

4. Shipping & Delivery

  • Delivery timelines are estimates and may vary depending on location and courier services.

  • We are not responsible for delays caused by courier partners or unforeseen circumstances.

Please ensure that your shipping details are accurate to avoid delays.

5. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy. Due to hygiene reasons, opened or used perfumes are not eligible for return unless damaged or defective upon delivery.

6. Intellectual Property

All content on this website, including logos, images, product descriptions, text, and graphics, is the property of Vello & Vellora and is protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

7. Limitation of Liability

Vello & Vellora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Privacy

Your personal information is handled in accordance with our Privacy Policy.

9. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Lucknow, Uttar Pradesh.

10. Contact Information

Vello & Vellora Khasra No-1817, Link Road, Near Juma Majid,
Bijnor Tehsil-Sarojni Nagar, Lucknow,
Uttar Pradesh – 226002, India

📞 +91 9415521210
📧 vellovellora.concierge@gmail.com
🌐 https://vellovelloraluxe.com/